HELP jobs
HELP is a great place to contribute as a worker or volunteer. We are passionate about making a difference to the lives of survivors and get to walk with people as they heal.
Our values base extends to the ways that we run the organisation, with an inclusive culture and a firm belief in consultative, shared decision-making.
Get more information on opportunities to volunteer at HELP Auckland here.
HELP Auckland
Mount Eden, Auckland
Psychology, Counselling & Social Work (Healthcare & Medical)
Full time
Our Crisis Team provides intervention, advocacy, counselling, and support to survivors of recent or historic sexual abuse or assault. We are seeking an experienced, skilled, and inspirational person to lead our team of experienced crisis response workers.
The Crisis Services Manager reports to the Executive Director and works collaboratively with the Senior Leadership Team to add value, through design of client-centred solutions that align with HELP’s vision, charter and values whilst upholding the organisation’s commitment to Te Tiriti O Waitangi.
The Crisis Service provides 24/7 telephone support, face-to-face short-term support, and support of clients with police interviews, medical examinations, and court processes, including follow-up and wrap-around support by social workers, for clients and their families. In turn, the Crisis Services Manager supports the staff on duty with clinical consultation when needed.
The team consists of approximately 35 staff covering a variety of roles, including Team Leaders, Crisis response workers and counsellors (Day and After hours), Social Workers, Court Support and administrative staff.
Key aspects of the role:
- To provide leadership, management and clinical consultation to the Crisis team.
- Manage the agency response so that survivors of sexual abuse, their whānau and friends receive high-quality support and the appropriate response to their needs.
- Understand community needs and develop the service to meet these needs – creating either new or expanded services.
- Work with and support other social agencies that support this work.
About you:
- A post-graduate qualification in Counselling, Psychology, or Psychotherapy.
- Member of a Professional Governing body in Counselling, Psychology, or Psychotherapy.
- Combination of significant clinical and management experience in order to be able to provide clinical consultation to the team when required.
- Have an understanding of and commitment to Te Tiriti O Waitangi and have experience with Māori and Pacific organisations and communities.
- A passion to support and work in the sector to support the team through their work.
- A genuine connection to our vision and values.
We offer:
- Supervision, support and professional development.
- The opportunity to work with a skilled team in a stimulating, rewarding and supportive environment.
- The chance to make a positive difference to the lives of hundreds of people a year.
- On-site parking
For further information on this role or to apply, please email a Cover Letter and CV to recruitment@helpauckland.org.nz
HELP Auckland
Mount Eden, Auckland
Psychology, Counselling & Social Work (Healthcare & Medical)
Full time
Our Crisis Team is looking for a qualified Counsellor or Social Worker to help support survivors of sexual violence and their families as they navigate through the criminal justice system. Whilst our service is available 24/7, this position is required during the week, on Monday to Friday between 8am and 6pm.
The position requires a high degree of autonomy and integrity with strong relationship-building skills. The main objectives of the position are to promote the safety and wellbeing of survivors of sexual violence and their families through the criminal justice process, to support the services provided by the Crisis Team to survivors, and develop and maintain functional relationships with Police, Crown, Victim advisors, Project Restore, medical staff, and other social services.
About you:
- Experience/knowledge working with sexual violence and family violence trauma survivors and the court system.
- NZQA-approved qualification in the field of counselling, psychology, or psychotherapy.
- Registration with a NZ governing body in Social Work, Counselling or Psychology.
- Full, clean and current driver’s licence including ownership of legal vehicle available for work use.
- Cultural/ethnic sensitivity and awareness of Te Tiriti O Waitangi principles.
- Ability to self-manage while being a team member.
We offer:
- A continuous learning and development environment to enhance your skill set.
- Ongoing training and professional development.
- A strong, supportive, and friendly close-knit team.
- Regular access to supervision and support.
- Closedown over the Christmas and New Year’s period.
For further information on this role or to apply, please email a Cover Letter and CV to recruitment@helpauckland.org.nz
HELP Auckland
Mount Eden, Auckland
Information Technology
Full time
We are looking for an ICT superstar to join our feminist values-based organisation on a fixed term, full-time basis, to help us provide a strategic interface with service teams for the purpose of technology strategic development, solution discovery, service management, ICT risk management and relationship management to support the organisation’s overall goal of supporting survivors to heal from the effects of sexual violence.
This will be a senior position, accountable to the Executive Director and Trust Board for devising and delivering a 12-month programme of work.
Key aspects of the role:
- Work with the Business Services Manager to devise a 12-month ICT programme of work that delivers on our strengthening and annual plan priorities, for approval by the Executive Director and Trust Board.
- Take responsibility for delivering and reporting on the programme including two key projects:
- Review of our existing IT support model; leading our internal IT team and managing the relationship and negotiations with IT providers/suppliers as necessary.
- Review and document business requirements for our Client Management System in terms of client processes and data requirements; identify and explore alternative options to develop recommendations for approval.
- Work closely with the Business Services Manager to assist in developing the ICT infrastructure and ensure any new IT systems and solutions are fully operational, secure, specified and in line with the overall business strategy.
- Manage IT staff to ensure that all systems are operating and that outputs are produced to an acceptable standard, report on staff output, training & performance coaching.
- Lead the review and development of policies and procedures relating to information management and cybersecurity in line with best practice.
About you:
- You will have a strong technical background and project management experience, alongside exceptional people and relationship management skills.
- Bachelor’s Degree in IT or related field as well as extensive relevant experience at a senior level and with people management.
- As a key business partner in the organisation, you will be a keen problem solver focused on providing strategic technology leadership and advice.
- You will be able to create relationships to provide an in-depth understanding of the stakeholders you partner with, to accurately assess business priorities whilst seeking improvement opportunities.
- Engage with stakeholders to develop our information technology roadmap and digital strategies.
- You will be comfortable making clear and well thought-out recommendations to stakeholders.
- You will help maintain a positive team culture by modelling effective communication skills, both verbal and written, and have a collaborative and consultative leadership approach with transparency in decision-making.
- A strong commitment to Te Tiriti O Waitangi and a feminist understanding of the use and misuse of interpersonal power.
We offer:
- A strong, supportive, and friendly close-knit team.
- Closedown over the Christmas and New Year’s period.
- Flexible working opportunities.
For further information on this role or to apply, please email a Cover Letter and CV to recruitment@helpauckland.org.nz