Privacy & Confidentiality

New Zealand law considers us to be ‘collecting health information’ when we talk with you. This means that we must comply with the Health Information Privacy Code (1994). You can read this at www.privacy.org.nz.

The main reason that we ask you to tell us about yourself is so that we can assist in your recovery process. We may also ask you about things which third party funders (e.g. ACC or CYF) want to know. If we ask you about things you don’t want to talk about, you can choose not to talk. However, this might impact on the quality of service we can provide you with.

 When we talk with you, we will record some notes about our discussion which creates a paper memory to help with our provision of services and assists us in writing reports to third-party funders. We keep a separate file of these notes for each person, which may also contain correspondence from others (e.g. ACC) and any drawings or writing you give us.

At HELP, all files are kept in a locked cabinet in a locked room. Any information we have about you off-site (for example, following contact with the crisis team after hours or at school) is stored and transported back to our offices with the utmost care. We protect information stored electronically with passwords and firewalls and don’t keep electronic copies of emails from you.

Due to the personal nature of our notes and anything you tell us, we abide by strict confidentiality rules. Read more about these, including exceptions to complete confidentiality and your rights to accessing information.

Learn more about HELP.